Cancellation Policy
- Cancellation on or within 15 days (0 days to 14 days) of departure – 100% charge as a cancellation fees
- Cancellation on or before 15 days of departure – 50% charge as a cancellation fees
- In case of unforeseen weather conditions, natural disasters or government restrictions, certain activities/whole trek may be cancelled and in such cases the operator will try his best to provide an alternate feasible activity. However, no refund will be provided for the same.
- No refund will be processed in case of trek cancelled by trekker due to personal/medical emergency
- If package includes any product offering (e.g. Jacket or Bag), that will not be returned and price of the product will not be refunded. For example, if booking amount collected Rs. 2000 and the package includes jacket offer worth Rs.1500 then in case of cancellation, Jacket will not be returned and only Rs.500 (2000-1500) will be refunded subject to fulfill of other cancellation policy conditions.
Refund Policy
- Any refund applicable will be processed within 14 business days.
Confirmation Policy
- Upon booking, the trekker will receive a confirmation voucher via email, within 48 hours (on working days).
- In the exceptional cases of slots not being available, viable alternatives will be provided to the customer, in regards to the customer's preference. In such cases, a new voucher would be sent via email, consisting of the new trek details.
- Alternatively, the trekker may choose to cancel their booking before confirmation and a full refund will be processed.
Payment Terms Policy
- 100% of total trek cost will have to be paid 0 days before the date of booking.